| Category | Typical Symptoms |
|---|---|
| Display failures | White screen, black screen, flickering, distorted graphics, no backlight, or dim display |
| Touchscreen / keypad issues | Unresponsive touch, partial touch failure, stuck or non-responsive physical buttons, delayed input |
| Communication faults | No connection to the robot controller, intermittent disconnection, communication timeout errors |
| Physical damage | Cracked screen glass, broken housing, damaged emergency stop button, worn keypad membrane, broken or frayed cables |
| Power / board failures | Device fails to power on, random reboots, burning smell, or visible capacitor/component damage on the mainboard |
| Service | Details |
|---|---|
| On-site diagnosis | Initial evaluation and quotation |
| Component-level repair | Board-level troubleshooting and replacement |
| Replacement parts | Genuine or compatible LCD, touch panels, keypads, cables, and connectors |
| Refurbishment | Full cleaning, housing replacement, and firmware update |
| Warranty | Usually 3–12 months on repaired units |